We ship within Canada and the USA. We also offer international shipping to select countries. If you’re located outside Canada or the USA, please contact us for more details.

We ship using reliable carriers, including UPS, USPS, Canada Post, FedEx, and Purolator, depending on your location and the size of your order.

Shipping times vary by location:

• Canada & USA: Typically 1-7 business days, depending on your location.
• International Orders: Delivery times may vary depending on the country, typically between 7-14 business days.

Please note that these are estimates, and delivery times can be affected by factors such as weather, holidays, or courier delays.

• Canada & USA: We offer free shipping on all orders over $40.
• Shipping costs for orders below $50 are calculated at checkout based on your location and the size/weight of your order.

Yes! If you need your order urgently, we offer expedited shipping options. Please contact us before placing your order to get a quote for faster shipping.

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this to track your package through the shipping carrier’s website.

If your order has not arrived within the estimated delivery time, please check the tracking information provided. If there is no update or if the delivery is significantly delayed, please contact us and we will assist you in resolving the issue.

Yes, we do ship to PO boxes within Canada and the USA. Please ensure that your shipping address is complete and accurate to avoid any delays.

We take great care in packaging your products to ensure they arrive safely. If your order is damaged or defective, please contact us within 7 days of receiving your order. We will assist with a replacement or refund.

We aim to process orders as quickly as possible. If you need to change the shipping address, please contact us immediately. Once the order is shipped, we are unable to change the address.

Yes, we do offer international shipping to select countries. If your country is not listed during checkout, feel free to contact us for more information.

If you miss your delivery, the carrier will typically leave a notice with instructions on how to reschedule the delivery or pick up your package. You can also contact the carrier directly for more information.

We currently accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal

Yes, we take your security seriously. All payments are processed through secure, encrypted payment gateways to ensure your personal and financial information remains safe.

Once your order has been placed, we are unable to change the payment method. If you need to update your payment method, please contact us immediately before completing the checkout.

Yes! If you have a valid promo code or discount, you can enter it during checkout. The discount will be applied to your total order.

Your payment will be processed once your order is placed. You will receive a confirmation email with your order details shortly after completing your purchase.

Sales tax is applied based on your location. If you’re in Canada, the applicable provincial and federal taxes will be added to your order. For U.S. orders, sales tax is based on the shipping address and the tax regulations of the state.

Currently, we do not offer installment payment options. All payments must be made in full at the time of purchase.

Yes, we accept international payments via credit card and PayPal. Please check the available payment options at checkout.

No, we do not store your credit card information. All transactions are processed through secure third-party payment processors who handle your payment details in compliance with industry security standards.

If your payment is declined, please double-check your payment details and ensure that your payment method has sufficient funds. If the issue persists, contact your bank or payment provider for assistance. If you’re still experiencing issues, feel free to contact us, and we will do our best to help.

We accept returns on most items within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please contact us at [insert contact email] with your order number and reason for return. We will provide instructions on how to proceed.

Certain items are non-returnable, including:

• Customized or personalized products
• Clearance or final sale items
• Digital products (if applicable)

Yes, the customer is responsible for paying return shipping unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service for your return to ensure it reaches us safely.

Currently, we do not offer direct exchanges. If you need a different item, we recommend returning the original item and placing a new order for the item you wish to receive.

Once we receive your returned item, we will inspect it and process the refund within 5-7 business days. You will receive an email confirmation once the refund has been processed.

Yes, you will receive a full refund for the purchase price of the item. Please note that the original shipping charges are non-refundable unless the item was defective or damaged.

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will assist you in resolving the issue, either by issuing a replacement or a full refund, depending on your preference.

Returns outside of the 30-day window will be evaluated on a case-by-case basis. Please contact us as soon as possible if you believe you have an issue with an item past the return window.

Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.