At InnovationQc, we aim to provide fast and reliable shipping worldwide. Below are the details of our shipping policy.

1. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

• We ship via UPS for all orders.

• Estimated delivery times:

  • Canada & U.S.: 2-5 business days

  • International: 5-10 business days

• Delivery times may vary due to factors beyond our control, such as customs processing or carrier delays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the destination and package weight.

• Free shipping may be available for select orders or promotions (check our website for details).

4. International Shipping & Customs

• We offer international shipping to most countries.

• Customers are responsible for customs duties, taxes, and import fees imposed by their country.

• InnovationQc is not responsible for delays caused by customs processing.

5. Order Tracking

• A tracking number will be provided once your order has shipped.

• You can track your package using the carrier’s tracking system.

6. Lost or Damaged Shipments

• If your package is lost or arrives damaged, contact us at info@innovationqc.com within 7 days of delivery.

• We will work with the carrier to resolve the issue.

7. Incorrect Shipping Address

• Customers are responsible for providing an accurate shipping address.

• If an incorrect address is provided and the package is returned to us, the customer will be responsible for reshipping fees.

8. Contact Information

For any shipping-related inquiries, contact us at info@innovationqc.com.

InnovationQc reserves the right to update this policy at any time. Changes will be posted on our website.

Thank you for shopping with InnovationQc!