At InnovationQc, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, our refund and return policy is outlined below.

1. Eligibility for Refunds & Returns

• Items must be returned within 20 days of receiving the goods.

• The item must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (order number or receipt) is required for all refund requests.

2. Non-Refundable Items

• Custom-made or personalized items are not eligible for refunds.

• Gift cards and digital products are non-refundable.

• Any item returned damaged or missing parts due to reasons not caused by our error will not be refunded.

3. Refund Process

1. To request a refund, contact us at info@innovationqc.com with your order details.

2. Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

3. Approved refunds will be processed within 5-10 business days and credited to your original payment method.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item was received damaged or defective.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

5. Exchanges

• We only replace items if they are defective or damaged upon arrival.

• If you need to exchange an item, email us at info@innovationqc.com.

6. Late or Missing Refunds

• If you haven’t received a refund within 10 business days, first check with your bank or payment provider.

• If the issue persists, contact us at info@innovationqc.com for further assistance.

InnovationQc reserves the right to update this policy at any time. Changes will be posted on our website.

If you have any questions, please contact us at info@innovationqc.com.

Thank you for shopping with InnovationQc!